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RezExpert Newsletter November 2026 | |
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An update on recent system maintenance | |
Over the past week, our IT and development team has been implementing the very latest security updates to RezExpert in response to recently identified vulnerabilities affecting numerous software systems across the internet.
As part of this work, some clients have experienced temporary difficulties logging into RezExpert or received occasional API error messages. While all of these issues have now been resolved, our team is continuing to monitor the platform and address any further issues as they arise.
We understand how important it is to have a reliable booking management system, particularly as we head towards the busy holiday season. Please be assured that maintaining the security and reliability of RezExpert remains our number 1 priority for all of our IT team.
We appreciate your patience and understanding while this important work continues. If you experience any ongoing difficulties, please contact our support team.
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Want to know when RezExpert updates occur? | |
You can subscribe to our automated update & maintenance emails to be updated whenever a RezEpert update or maintenance is to occur.
Simply enter your email address here:
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Protecting Your Guests from Booking Scams | |
Recent reports from one of our competitor Reservation Management Systems of fraudulent booking messages targeting Australian holiday park guests are a timely reminder of the importance of online security. Scammers have been sending convincing emails, text messages and WhatsApp messages containing genuine booking details, asking guests to confirm payment information or make additional payments.
Rest assured, RezExpert and DigitalRez clients have not experienced these issues.
We encourage all accommodation operators to remind their guests to be cautious of unexpected payment requests, avoid clicking suspicious links and contact the property directly if they're unsure about a message. It's also worth reviewing how your business communicates payment requests and ensuring guests know what to expect. A little extra awareness can go a long way towards protecting your guests and your business.
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Get ready for peak season | |
The weather is warming up, which means summer (and the peak Xmas/New Year period) is almost upon us!
Have you set up all of your correct rates for the season? Are any special booking rules in place?
Contact our tech support hotline today on (07) 4925 4400 to request a peak season check up.
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Want to support your Caravan Park Industry? | |
The Caravan Industry Association of Australia produces https://caravanstats.com.au/, a central source for a range of industry data for the caravan industry that is used by numerous stakeholders to assist the industry.
Would you like to contribute your Caravan Park's occupancy data to this project? All data is shared anonymously - call our support line to enquire how to contribute.
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The Caravan Industry Association of Australia's "Road to a Million" promotion is ready to launch again! Click below to find out how to promote this campaign to your guests using RezEpert's email communications function:
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Need Support? Call: (07) 4925 4400 Email: support@digitalrez.com.au | |
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Regards Mark, Clare, Mitch & Kim
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